If your WORX DIY, WORX Garden, or WORX Lifestyle tool becomes defective due to faulty materials or workmanship within a period of 3 (three) years from the date of purchase, (at our sole discretion) we guarantee to:
- Replace or repair all defective parts, free of charge, or,
- Repair products free of charge, or,
- Replace the unit with a new or re-conditioned unit, free of charge.
- The tool has not been used for hire purposes
- The tool has not been adapted from its original specification
Proof of purchase and evidence of online registration of the tool within 30 days from the date of purchase is produced, and our records show that such registration of the tool was completed within 30 days from the date of purchase, when a claim is made during the third year from the date of purchase of the tool.
This guarantee statement does not replace but is in addition to your statutory rights.
This warranty does not apply to accessories supplied with the tool. This warranty applies only to the original purchaser and may not be transferred. All repairs and replacement tools will be covered by the limited warranty for the balance of the warranty period from the date of the original purchase.
Should it be determined in the reasonable opinion of Positec Power Tools (Europe) Limited that the warranty conditions as stated above have not been met, the tool will be returned to the customer.
The customer undertakes to return the tool as soon as is reasonably practicable following suspicion or discovery of a defect or malfunction, and before any further use of the tool is made. Positec shall not be liable for any malfunction or defect of the tool in the event the customer makes further use of the tool once a malfunction or defect is suspected or discovered.
You must register your product (‘s) within 30 days after purchase by logging on to www.worx-uk.com.
Click on ‘Register your tools’ and fill in the required information for your qualifying WORX® power tool. All registrations must be made under the name of an individual person. After registration, you will receive an e-mail that will include your Identification Number (BID#). Keep track of this number as you will be requested to present it during the call for replacement, in order to obtain service for your product.
For exploded drawings and parts list, please contact the Worx Customer Service team (See warranty claims)